Agent connect issue

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1

Issue Report Template

Title:
Cant connect agent

Description:
Even though it seems agent registered I cant connect the agent. It says choose an available agent when I select an agent it says choose an available agent. But my agent is already available. I can see the green permissions. It says it is registered

Agent Version:
5.45.

Expected Result:
Expecting the connect the agent.

Actual Result:
It says Please select an available agent

Steps to Reproduce:

  1. Navigate to the agent page.
  2. Click on the ‘Select an Agent’ button. (I can see the agent registered)
  3. It shows error

Screenshots:

Screenshot 2025-09-09 at 15.59.46
Screenshot 2025-09-09 at 15.59.461358×1202 51.3 KB

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2

Is the agent still running?

image
image684×262 21.8 KB

check this 2 places and stop the current active agent if found.

3

No nothing is running

Screenshot 2025-09-11 at 11.16.39
Screenshot 2025-09-11 at 11.16.391358×1254 20.5 KB

4

here is the Monitor

Screenshot 2025-09-11 at 11.16.57
Screenshot 2025-09-11 at 11.16.574274×2198 287 KB

5

have you try unregister and register again?
update to the new version? My current uxer is 5.45.
Try contact their support if nothing is working.

6

Hi @m.hakan ,

There are couple of things to try.

  1. Could you please unregister and then register again?
  2. Could you please refresh the token again?

image
image773×419 12.3 KB

Let me know if that helps,
If not,
Please reach me out:

https://meet.uxer.ai/expert/zekeriya.demir?start=scheduling

Thanks,
Zek

7

Will there be another update to Uxer?
I think apple is doing something with their security and is blocking Uxer.