Windows Agent - Common Registration Issues

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When you are having trouble registering your Windows agent, please follow the steps below to resolve the issue.

If you have followed the “Getting Started” video and your agent is still not registered, there might be several reasons for this.

  1. Watch the video to explore more advanced options
    https://www.youtube.com/watch?v=FTQRvRm0uE0

  2. Unregister and Register the Agent Again

  3. Ensure WMIC is Installed on Your Windows PC

    • Open the Windows menu and start the command line with administrator rights.
    • Type wmic and press Enter.
    • If WMIC is installed, you will see text like wmic:root\cli>.
    • If WMIC is not installed, copy and paste the following command into the command line and press Enter:
      DISM /Online /Add-Capability /CapabilityName:WMIC~~~~

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  4. If You Are Using the Brave Browser, Ensure Shields Are Disabled
    For more details, refer to this community thread:
    https://community.uxer.ai/t/disconnected-agent/168/6?u=zek6. eriya

  5. If You Are Using Avast or AVG Antivirus Software
    You may receive a warning identifying our agent as idp.generic. This is a common issue with these antivirus programs and is a false positive. To resolve this:

    • Add Uxer to your antivirus exceptions to continue.
    • Alternatively, temporarily disable your antivirus until Uxer is installed.
      Note: You will need to repeat this process for each Uxer update.

  6. In Some Cases, You May Need to Terminate the Uxer Agent via Task Manager